Coming soon! Orderman DON

About the Orderman DON: Restaurants of all types use the ORDERMAN for purposes like “line-busting” in quick service environments and table ordering in table service establishments. As On-Line Terminals the ORDERMAN devices offer a host of advantages from an integration perspective. Ergonomic Design adds to a great user experience.

How it Works

The server greets the customers. The customers are asked for their orders and the server enters the orders into the handheld ordering device via the touch screen using a stylus. At each stage of the order the handheld device prompts the server to ask for relevant cooking instructions, side orders and suggestive sellers.
The server can allocate each item to a seat number so that there will be no mistakes when delivering the food. The server reviews the transaction and checks that the orders are correct.

The orders are then transmitted from the customers’ table to the relevant order printers in the kitchen and bar. The order dockets that are printed show important information such as the server's name, time of order, number of people at the table, items ordered including cooking instructions and side orders etc.

As soon as the orders have been transmitted from the point of service the transaction is automatically sent to the customers’ bill on the main EPOS terminal. Customers can change an order, add to the order or even change tables if they wish and the server can process all this from the service area.

Ready for delivery...

When the meal is ready runners bring the order to the table. During this time the server has remained in their station, continuing to serve guests. Further orders such as coffee and desserts may be placed with the server, adding to the bill immediately.

When the customers have finished their meal, they may request a bill, which can be printed out from the handheld device. The bill can be paid and finalized either at the table, if using a pouch system, or at the main POS terminal.

The Benefits

The handheld ordering system has many tangible benefits that are not possible from a traditional POS system. The system will increase profitability and turnover while reducing costs.

Benefits to the Owner

• Prevent missed items of the bill
• Reduce labor costs
• Increased up selling opportunities
• Increased table turns
• Reduced training time

Benefits to the Customer

• Better service - wait staff have more time with customers
• Quicker service

Benefits to the Wait Staff

• Fewer trips to the kitchen
• Increased tips
• Prompts and product notes give staff confidence
• Benefits to the Kitchen Staff
• Clear legible orders
• Reduce traffic to and from kitchen
• Reduce food wastage